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Title
Text copied to clipboard!Cocktail Server
Description
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We are looking for a dedicated and enthusiastic Cocktail Server to join our team. As a Cocktail Server, you will be responsible for providing exceptional service to our guests, ensuring they have a memorable experience. You will take orders, serve drinks, and maintain a clean and organized work environment. The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to work in a fast-paced environment. You will need to be knowledgeable about our menu, including cocktails, wines, and beers, and be able to make recommendations to guests. Additionally, you will be expected to handle cash and credit card transactions accurately and efficiently. Strong communication skills and a friendly, outgoing personality are essential for this role. You should be able to work well both independently and as part of a team. Previous experience in a similar role is preferred but not required, as we are willing to train the right candidate. If you have a passion for creating exceptional guest experiences and enjoy working in a dynamic and fun environment, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet guests and take their drink orders.
- Serve beverages and food to guests in a timely manner.
- Maintain a clean and organized work area.
- Ensure all orders are accurate and meet quality standards.
- Handle cash and credit card transactions accurately.
- Provide recommendations and answer questions about the menu.
- Monitor guest satisfaction and address any issues promptly.
- Assist with setting up and breaking down the bar area.
- Follow all health and safety regulations.
- Collaborate with other staff to ensure efficient service.
- Upsell additional products when appropriate.
- Keep track of inventory and restock supplies as needed.
- Prepare and garnish cocktails according to recipes.
- Stay updated on current drink trends and new menu items.
- Assist in training new staff members.
- Handle guest complaints and resolve issues professionally.
- Ensure all equipment is in good working order.
- Participate in team meetings and training sessions.
- Adhere to company policies and procedures.
- Provide excellent customer service at all times.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience as a cocktail server or in a similar role preferred.
- Strong knowledge of cocktails, wines, and beers.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to handle cash and credit card transactions accurately.
- Friendly and outgoing personality.
- Ability to work independently and as part of a team.
- Flexibility to work evenings, weekends, and holidays.
- Ability to stand and walk for extended periods.
- Basic math skills.
- Ability to lift and carry heavy trays.
- Knowledge of health and safety regulations.
- Ability to multitask and prioritize tasks effectively.
- Professional appearance and demeanor.
- Willingness to learn and adapt to new procedures.
- Reliable and punctual.
- Ability to handle stressful situations calmly.
- Passion for providing excellent customer service.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience as a cocktail server?
- How do you handle difficult or unruly guests?
- What steps do you take to ensure accurate orders?
- How do you stay organized during a busy shift?
- Can you provide an example of a time you went above and beyond for a guest?
- How do you handle cash and credit card transactions?
- What is your favorite cocktail to make and why?
- How do you stay updated on current drink trends?
- Can you describe a time you had to work as part of a team?
- How do you handle multiple tasks at once?
- What do you do to ensure a clean and safe work environment?
- How do you handle guest complaints?
- What do you think is the most important quality for a cocktail server to have?
- How do you upsell additional products to guests?
- Can you describe a time you had to resolve a conflict with a coworker?
- How do you ensure guest satisfaction?
- What do you enjoy most about working as a cocktail server?
- How do you handle working long hours on your feet?
- What steps do you take to ensure you are punctual and reliable?
- How do you handle stressful situations?
